Who we are
Our website address is: www.wheel0city.com. Wheelocity Cabs provides cab services for travel and tours in Pune and surrounding areas.
Cookies
Login cookies last for two days.
Preference cookies last for one year.
Temporary cookies (e.g., login page cookies) are discarded upon browser closure.
You can control cookies through your browser settings.
Who we share your data with
Payment Processors: For secure payment handling.
Third-party Services: For automated messages, analytics, and ride tracking.
Government Authorities: As required by law for legal or security purposes.
How long we retain your data
User accounts and booking data are retained indefinitely to improve service continuity.
Comments and feedback, along with metadata, are stored indefinitely.
You can request data deletion by contacting us.
What rights you have over your data
You have the right to:
Request a copy of the data we hold about you.
Request deletion of your personal data (except data retained for legal or administrative purposes).
To exercise these rights, please contact us at [wheelocitycabss@gmail.com].
Wheelocity Cabs – Terms and Conditions
- General Terms
1.1 These Terms and Conditions govern the use of Wheelocity Cabs services, including bookings, payments, cancellations, and conduct.
1.2 By using our services, passengers agree to comply with these terms.
- Booking and Cancellation Policy
2.1 Passengers can book rides via the Wheelocity Cabs website, or helpline.
2.2 Bookings may be subject to availability, traffic conditions, and driver availability.
2.3 Free cancellation within 5 minutes of booking confirmation. After that, a cancellation is not considered.
2.4 No-show charges will apply if a passenger fails to board within 10 minutes of driver arrival.
- Pricing and Payment
3.1 Fares are calculated based on distance, time, surge pricing, and additional fees (e.g., tolls, waiting charges).
3.2 Payments can be made via cash, UPI, or digital wallets.
3.3 Surge pricing applies during peak hours, high demand, or bad weather.
- Passenger Conduct
4.1 Passengers must treat drivers with respect and avoid abusive behavior.
4.2 No smoking, drinking, or illegal activities are allowed in the cab.
4.3 Passengers are responsible for their belongings; the company is not liable for lost items.
- Driver and Vehicle Safety
5.1 All drivers undergo background verification and vehicle safety checks.
5.2 Drivers reserve the right to cancel rides if passengers are intoxicated or behave aggressively.
5.3 Emergency support is available for safety concerns during the ride.
- Liability and Limitations
6.1 Wheelocity Cabs is not responsible for delays due to traffic, weather, or unforeseen circumstances.
6.2 We do not guarantee ride availability at all times.
6.3 Any disputes or complaints should be reported within 24 hours of the ride.
- Privacy and Data Protection
7.1 We collect and store user data for ride facilitation and improvement.
7.2 Personal data will not be shared with third parties without consent, except as required by law.
- Refund Policy
8.1 Refunds are applicable for overcharges, ride cancellations due to driver issues, or failed payments.
8.2 Refund requests should be made within 3 days of the transaction.
- Governing Law and Disputes
9.1 Any disputes shall be resolved under the laws of India.
9.2 Disputes will be handled through customer support or legal arbitration if necessary.